By default, your computer will probably assign the slow onboard graphics card to SPACE GASS and you will not experience its true graphical performance unless you change it. You can skip this step if your computer has only one graphics card, however if you have multiple graphics cards (common in many laptops) then you should ensure that SPACE GASS is using the high performance card.Note that if you have multiple graphics cards then you may need to scroll to see them all. Detailed information about your graphics card(s) will then be displayed on the right. If you can't run SPACE GASS then you should run MSInfo32.exe from your Windows Start menu, expand the "Components" section of the menu tree on the left and then click on "Display" in the expanded tree. You can do this by running SPACE GASS 12.50.436 or later, going to "Help => About SPACE GASS." and looking at the graphics cards listed under "Available Cards". First of all establish exactly which graphics cards you have in your computer.
The steps to solve these types of problems are as follows:
Some examples of what you might experience with an out-of-date graphics driver are shown below:
Because of this, if you experience SPACE GASS crashing, a black background on the screen, blackened reports or unexplained error messages then you should update your graphics driver before trying anything else.
If your graphics driver is out-of-date then unpredictable and unstable behaviour can result.
SPACE GASS Crashing, Black Backgrounds or Unexplained Error MessagesĪlmost all of these types of errors are caused by an out-of-date graphics driver! Because SPACE GASS now takes full advantage of the parallel processing power of your graphics card, it relies on the OpenGL graphical software that comes with your graphics driver. If that doesn't fix the problem then you should uninstall SofTrack. If you are experiencing this behavior and you have SofTrack installed on your system then it is recommended that you try upgrading it to the latest version. SofTrack Causing SPACE GASS to Crash after Analysing or when Opening/Saving a ModelĪ 3rd party application called SofTrack (a software usage monitoring application) has been found to interfere with SPACE GASS and cause it to crash after an analysis or when opening or saving a job. You should go to and follow the steps under " Optimize SPACE GASS To Use Your Hardware Correctly".Īfter correctly optimizing SPACE GASS for your hardware you will find that it not only looks better, but its graphics will also perform much faster and smoother, sometimes by a factor of 100 times or more! It also means that you haven't yet experienced the true power and silky smoothness of the SPACE GASS graphics. If so, it means that you haven't optimized SPACE GASS to use your graphics hardware properly. Some examples of what you might experience with this problem are shown below:
For this reason we strongly recommend that you upgrade to v12.54.574 or later regardless of which version of Windows you have. The same problem has been reported in SPACE GASS 12.5 with some versions of Windows 7 and Windows 8, and we suspect that an update of a particular Windows component is responsible for the changed behaviour. You can upgrade to get this fix by Clicking Here.
The Windows 10 Creator update adversely affects the obfuscation used in SPACE GASS 12.5 and so a fix has been provided in v12.54.574 and later versions that uses a different obfuscation method. Reported effects of this Windows update include spurious errors and unpredictable behaviour in the portal frame builder (an “Invalid ridge position” error message), the shape builder (Tb getting the Tw value for I-shapes or Z shapes being drawn incorrectly) and the steel design modules (random errors and potentially incorrect results), however other unreported and potentially serious problems may also occur. The Windows 10 Creator update that started being rolled out in April 2017 has been found to cause problems in some parts of SPACE GASS 12.5.